SHIPPING & RETURNS

At Highland Tallow Co., every product is handcrafted in small batches with care. We work hard to get your order packaged beautifully and shipped out as quickly as possible!

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Processing Time

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Because our items are handmade, please allow 2–5 business days for processing before your order ships.

During high-volume times (holidays, sales, markets, restocks), processing may take a little longer — but we promise we’re working as fast as we can while still keeping everything high quality.

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Shipping Time

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Once your order has shipped, delivery times depend on the carrier and your location.

Typical shipping timeframes:

• U.S. Standard Shipping: 2–7 business days

• Priority Shipping (if available): 1–4 business days

Please note: shipping time is in addition to processing time.

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Shipping Rates

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We offer free U.S. shipping on orders over $50 (before tax).

For orders under $50, we charge a flat rate shipping fee of $7.95.

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This helps cover packaging materials and shipping costs while keeping things simple and affordable for our customers.

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Tracking Information

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As soon as your order ships, you’ll receive an email with tracking information.
Tracking updates may take 24–48 hours to begin showing movement once the label is created.

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Address Accuracy

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Please double-check your shipping address before placing your order.

If you realize there’s a mistake, email us as soon as possible at:
📩 support@highlandtallowco.com (update if needed)

Once an order has been shipped, we may not be able to change the address.

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Returned Packages

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If a package is returned to us due to:

• an incorrect address

• missing apartment/unit number

• inability to deliver

• refused delivery

We can reship your order, but a new shipping fee may apply.

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Damaged, Missing, or Incorrect Orders

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We carefully pack every order, but accidents can happen during shipping.

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery so we can make it right.

✅ Please include:

• Your order number

• A photo of the shipping box (if damaged)

• A photo of the product(s) and issue

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Lost Packages

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If your tracking shows your package was delivered but you can’t find it:

1. Check around your home (porch, mailbox, side door, etc.)

2. Ask household members or neighbors

3. Contact your local post office or carrier

If you still can’t locate it, email us, and we’ll do our best to help.

Please note: Once a package is marked as “delivered” by the carrier, we may not be able to guarantee replacement, but we will always work with you to find the best solution.

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Warm Weather Notice

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Because our products contain natural ingredients such as tallow and oils, they may soften or melt at warm temperatures during transit.

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If your product arrives softened:
✅ Place it in a cool room or refrigerate briefly
✅ The quality is not affected — it will firm back up naturally

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Questions?

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We’re always happy to help!
📩 Email us anytime at hello@highlandtallowco.com (update if needed)

Thank you for supporting our small business — we’re so grateful for you! 🐮💛
— Highland Tallow Co.