Privacy Policy

This Privacy Policy describes how Highland Tallow Co. (the “Site,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit our website, use our services, make a purchase, or otherwise communicate with us through our website (collectively, the “Services”).

For purposes of this Privacy Policy, “you” and “your” mean you as the user of the Services, whether you are a customer, a website visitor, or another individual whose information we collect under this Privacy Policy.

Please read this Privacy Policy carefully. By accessing or using any part of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use or access our Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, operational needs, legal requirements, or regulatory reasons. When we make updates, we will post the revised Privacy Policy on our Site and update the “Last updated” date.

How We Collect and Use Your Personal Information

To provide our Services, we collect and (in the past 12 months) may have collected personal information about you from a variety of sources, as described below. The information we collect depends on how you interact with us.

In addition to the uses described in this Policy, we may use your information to:

Communicate with you
Provide, improve, and maintain our Services
Comply with legal obligations
Enforce our terms and policies
Protect our business, customers, and rights

What Personal Information We Collect

The types of personal information we collect depend on how you use our Site and Services. When we use the term “personal information,” we mean information that identifies, relates to, describes, or can reasonably be linked to you.

Information We Collect Directly From You

Information you submit through our Services may include:

Contact details such as your name, email address, shipping address, billing address, and phone number
Order information, such as items purchased, order notes, payment confirmation, shipping details, and transaction history
Account information, such as username, password, and other details used for account access and security
Shopping information such as items viewed, items added to cart, saved favorites, purchases, and product reviews
Customer support information, including messages you send us, and information you choose to provide when contacting us

Some features of our Services may require you to provide certain personal information. You may choose not to provide it, but doing so may limit your ability to use some parts of the Services.

Information We Collect Automatically (Usage Data)

We may automatically collect certain information about your interaction with our Services (“Usage Data”). This may include:

Device and browser information
IP address and general location information
Network connection information
Pages viewed, links clicked, and time spent on our Site
Shopping and browsing behavior on our Site

We may collect this information through cookies, pixels, and similar technologies (“Cookies”).

Information We Obtain From Third Parties

We may also obtain information about you from trusted third parties that help us operate our business and fulfill orders, such as:

Website hosting and e-commerce platforms (such as Wix and related service providers)
Payment processors that securely process payment details (such as credit or debit card information)
Shipping and fulfillment providers
Marketing and analytics tools (for example, email marketing platforms and website analytics services)

Any information we receive from third parties is handled in accordance with this Privacy Policy.

How We Use Your Personal Information

Providing Products and Services

We use your personal information to provide the Services and fulfill your orders, including to:

Process payments
Confirm and ship your order
Communicate with you about purchases, returns, exchanges, or issues
Maintain your account (if applicable)
Provide customer service and support

Marketing and Advertising

We may use your information to send marketing and promotional messages by email or other methods, including:

Product announcements and seasonal releases
Sales and special offers
Updates about Highland Tallow Co.

You may opt out of marketing emails at any time by using the unsubscribe link in the email.

Security and Fraud Prevention

We use personal information to help detect, investigate, and prevent fraud, unauthorized activity, and misuse of our Services. If you create an account, you are responsible for keeping your login information secure. If you believe your account has been compromised, please contact us.

Communicating With You and Improving Our Services

We use your personal information to respond to you, provide customer support, and improve our website, products, and customer experience.

Cookies

Like many websites, we use Cookies to improve your experience, analyze website traffic, and help our Services function properly. Cookies may remember your preferences and help us understand how visitors use the Site.

Most browsers accept Cookies by default, but you can choose to remove or reject Cookies through your browser settings. Please note that blocking Cookies may cause parts of the Site to function incorrectly or become unavailable.

Some third-party services we use may also place Cookies or other tracking technologies on your device to provide analytics or advertising services.

How We Disclose Personal Information

We may share your personal information in certain circumstances, including:

With service providers who help run our business (such as payment processing, shipping, customer support, analytics, and website hosting)
With marketing partners to help provide advertising or promotional services (as allowed by applicable law)
When you request or consent to sharing, such as through social media features or third-party integrations
To comply with legal obligations, such as responding to lawful requests, court orders, or legal claims
During a business transaction, such as a merger, sale, or restructuring (rare, but legally required to disclose)

How We Share Your Personal Information

In certain situations, we may share your personal information with third parties to help us operate our business, fulfill orders, provide customer support, run our website, and market our products. This may include sharing information with vendors and service providers that assist us in delivering the Services.

Categories of Personal Information We May Disclose

In the past 12 months, we may have disclosed the following categories of personal information:

Identifiers (such as your name, email address, phone number, and basic account or order details)
Customer Records Information (such as billing address, shipping address, and purchase-related information)
Commercial Information (such as products purchased, items viewed or added to your cart, and customer support inquiries)
Internet or Similar Network Activity (such as browsing behavior, Site usage, and device or browser data)
General Location Data (such as location information determined by your IP address or similar technical measures)

Whom We Share Personal Information With

We may disclose personal information to the following categories of recipients:

Vendors and service providers who perform services on our behalf (such as payment processors, shipping/fulfillment providers, customer support tools, website hosting providers, and analytics services)
Business and marketing partners that help us promote our products and services
Affiliates (if applicable)

We do not use or disclose sensitive personal information without your consent, and we do not use sensitive information to infer characteristics about you.

Advertising, Marketing, and “Selling” or “Sharing” Information

Some privacy laws define “selling” or “sharing” personal information broadly, and may include activities such as using certain tracking technologies or sharing information with marketing partners to deliver interest-based advertising.

Over the past 12 months, we may have “sold” or “shared” (as defined under applicable law) personal information for advertising and marketing purposes in the following categories:

Identifiers (such as name, email address, or phone number) shared with business and marketing partners
Commercial Information (such as purchase history) shared with business and marketing partners
Usage Data (such as site interactions and browsing activity) is shared with business and marketing partners

Third-Party Websites and Links

Our Site may include links to third-party websites or online services that are not operated or controlled by Highland Tallow Co. If you choose to follow a link to a third-party site, we encourage you to review their privacy policies and terms.

We are not responsible for the privacy practices, security, content, accuracy, or reliability of third-party websites. Information you share publicly or semi-publicly (including through social media platforms) may be visible to others and used by those platforms in accordance with their own policies.

Providing a link to a third-party site does not mean we endorse that site, its content, or its operators unless specifically stated.

Children’s Privacy

Our Services are not intended for children, and we do not knowingly collect personal information from children.

If you are a parent or guardian and believe your child has provided personal information to us, please contact us so we can delete that information.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we “sell” or “share” (as defined by applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

We take reasonable measures to protect your personal information. However, no security system is perfect, and we cannot guarantee absolute security. Please also be aware that information sent over the internet may not always be secure in transit. We recommend avoiding insecure communication methods when sharing sensitive information.

We retain personal information only as long as necessary to:

Provide our Services and fulfill orders
Maintain accounts (if applicable)
Meet legal and tax requirements
Resolve disputes
Enforce our policies and agreements

Your Privacy Rights

Depending on where you live, you may have certain rights related to your personal information. These may include:

Right to Access / Know what personal information we collect and how we use it
Right to Delete personal information we have about you
Right to Correct Inaccurate Personal Information
Right to Portability (receive a copy of your information in certain cases)
Right to Restrict Processing in certain circumstances
Right to Withdraw Consent when processing is based on consent
Right to Appeal if we deny a request (where applicable)
Communication Preferences (opt out of marketing emails anytime)

You can exercise these rights by contacting us using the information below.

We will not discriminate against you for exercising your privacy rights. We may need to verify your identity before fulfilling certain requests.

Complaints

If you have concerns or complaints about how we handle your personal information, please contact us using the details below. If you are not satisfied with our response, you may have the right (depending on your location) to contact your local data protection authority.

International Users

If you are visiting our Site from outside the United States, please note that your personal information may be transferred to, stored, and processed in the United States or other countries where our service providers operate.

Where required by law, we rely on appropriate legal safeguards for international data transfers.